Frequently asked questions
Short answers to common questions.
This category covers “Frequently asked questions”. The guides are for all Secure File Transfer users.
Recommended starting point: How large may a file be?
How large may a file be?
In the Free plan the server limit is about 3 GB. Pro and Business use a higher limit of about 200 GB. If the limit is exceeded, …
Does the recipient need an account?
No. Recipients open the download link, request the six-digit security code and download the files. A Secure File Transfer …
How long does a file remain available?
Availability is controlled by Valid until. In the Free plan it is fixed at 7 days. In Pro and Business you can adjust the date. After expiry …
Can I add multiple recipients?
The send form uses the Email to field for the transfer recipient. For additional people, start additional transfers …
Can I revoke a send?
There is no dedicated revoke button for already delivered links. In practice: contact the recipient …
What happens after the link expires?
After Valid until, files are removed by the system process. The old link then no longer leads to a successful download. …
Can I use Secure File Transfer on a smartphone?
Yes. Senders can use the web UI in a mobile browser. Recipients open the link on mobile, request the code and download files …
How do I get a security code?
Open the download link and choose Request code by email or – if set up – Request code by SMS. Enter the …
Can I use my own logo?
Branding including logo is available in Pro and Business and is managed in settings. Branding is not available in Free …
Where are the files stored?
According to the platform security texts, hosting is in Germany at the Hetzner data center in Nuremberg. Storage is described as …
Are files deleted automatically?
Yes. Valid until is decisive. A scheduled process removes expired files. Afterwards download is no longer possible. Set …
Can I see whether a file was downloaded?
In Pro and Business, Transfers or the Received tab show download events. In Free this log overview is …
What is SFT Collect?
SFT Collect is a module for collecting files in collections/albums. It targets Pro/Business use and differs from classic send …
What is SFT Sign?
SFT Sign is for electronically signing documents in Secure File Transfer. It is a product-internal signature feature …
How do I reach support?
Use the contact/support options in the help center and the known platform contact channels. Describe plan, time …
Is there a reminder for transfers?
There is no reminder button for classic file transfers. In Pro/Business you can use Resend. Automatic reminders …
What does optional 2FA at login mean?
Optional two-factor authentication sends a six-digit login key by email after the password. You enable it in the account. …
Help assistant
Based on published help articles
Answers are generated automatically from published help articles only – never from your files.
Example questions