This category covers “Send files”. The guides are for all Secure File Transfer users.
Recommended starting point: Send files securely
Send files securely
Standard send flow: upload, set recipient, send.
Send multiple files
Multiple files or folders in one transfer.
Add and select recipients
Enter Email to or choose contacts.
Add a message for the recipient
Add a message with a maximum of 255 characters.
Protect a transfer with a security code
Six-digit code by email or SMS.
Set the expiry date of a download link
Valid until: Free 7 days, Pro/Business adjustable.
Check the send status
Check transfers and downloads in Pro/Business.
Resend a transfer or remind the recipient
Use Resend – there is no transfer reminder.
What to do if the recipient did not receive an email
Checklist when the recipient email is missing.
Supported file sizes and possible limits
Free approx. 3 GB, Pro/Business approx. 200 GB and other limits.
Help assistant
Based on published help articles
Answers are generated automatically from published help articles only – never from your files.
Example questions