Receive files
Download links, security code and recipient access.
This category covers “Receive files”. The guides are for all Secure File Transfer users.
Recommended starting point: Download a file
Download a file
Open the download link, use the code and save the file.
Open a download with a security code
Request the code, enter it and start the download.
What to do if a download link has expired
What to do for an expired or deleted transfer.
What to do if the security code does not arrive
Check code delivery by email or SMS.
Why a file cannot be downloaded
Causes and steps for a failed download.
How recipients recognize a Secure File Transfer message
Typical traits of the recipient notification.
Download on smartphone or tablet
Download files on mobile via link and code.
Security when downloading files
Safe practices for recipients when downloading.
Help assistant
Based on published help articles
Answers are generated automatically from published help articles only – never from your files.
Example questions